01Citizen App — your city in your pocket
Report, track, verify — and never wait for a bus blindly again
Live activityTap for what's happening
AR
Hi ModiGandhi Nagar · 28°C
240 pts
Monsoon WatchMODERATE
Waterlogging risk · Railway underpass
42 mm rain expected 4–6 PM. Drain capacity at 61%. Avoid if possible.
Quick actions
Next arrivals · Main Gate
Issues near you
Your community
1,248 neighbours active this week47 issues reported today · 86% closed within SLA
A · Campus Loop
B · Station Rd
C · Market Rd
LIVE GPS
Drag · scroll · pinch
Next arrivals · Main GateSwitch stop
Last-mile options
e-Rickshaw4 avail · 2 min wait
Cycle dock6 cycles · Gate 2
WalkHostel B · 8 min
Safety on the goWell-lit route
One tap shares your live location with campus security and your emergency contact. (Simulated in demo)
What are you reporting?
AI pre-sorts your report so crews are dispatched faster
Where exactly is it?
Tap the map to drop the pin — or use GPS
Drag · pinch · tap to pin
No pin placed yet
Add a photo
Computer vision auto-tags category, severity and urgency
analysing image · edge AI
AI VISION RESULT
Review & submit
Category—
Location—
SeverityMedium
PhotoAttached · AI tagged
SLAAcknowledge < 2 h · Resolve < 48 h
Report submitted
NC-0000
Pothole · visible to ward crew instantly
+10 points earned
What happens next?
1 · Ward supervisor acknowledges within 2 h (you get a notification)
2 · Crew assigned · status turns “In progress”
3 · You verify the fix — that's the loop that keeps the city honest
1 · Ward supervisor acknowledges within 2 h (you get a notification)
2 · Crew assigned · status turns “In progress”
3 · You verify the fix — that's the loop that keeps the city honest
Campus segregation scoreSwachh Bharat 2.0
78%SEGREGATED
Up 6% this monthWet & dry separation at source. Target: 90% by Dec 2026 — every correct sort by you adds to this score.
Smart bins near you
Collection routes today
You sorted 12.4 kg this month+120 points · top 8% sorters in Gandhi Nagar
0Open
0In progress
0Resolved / Verified
Your civic footprint
02City Ops — the control-room backbone
Same data, other side of the loop: dispatch, SLAs, fleet and waste routes
City Ops Control RoomGandhi Nagar · pilot ward
--:--:--IST
Open issues28-12% vs last week
Avg resolution4.2 dwas 21 d pre-app
Fleet on-time91%+3% this month
Bins needing pickup6/24fill-sensor driven
Citizen reports today47+34% MoM
Active participants1,248+18% MoM
Live ward mapclick any pin for actions
LIVE
Drag · scroll · pinch
Select a bus, bin or issue pin
on the map to inspect & act
on the map to inspect & act
SLA watchlist
Sorted by breach risk
Live alert feed
Predictive events & reports
Fleet status4 buses · 3 routes
| Bus | Route | Status | Occupancy | Next ETA |
|---|
Waste collectionsensor-optimised
Participationthe flywheel
312 reports this month+34% vs last month
64% verified by citizensclosure trust score
18,400 pts redeemedcafe & canteen partners
Gandhi Nagar leadsmost active ward, 4 weeks running
03The business behind the app
A civic platform must first serve citizens — then pay for itself
Citizens & Studentsprimary users · free forever
- Predictable commutes — live ETAs and last-mile options end “guess-waiting”
- A voice with visible outcomes — every report tracked, verified, rewarded
- Monsoon safety nudges 3 hours ahead, not after the water rises
Municipality & Campus Opspays for the platform
- 77% lower cost per resolved issue; crews routed by data, not complaints
- Ready-made Smart Cities Mission & Swachh Bharat 2.0 compliance dashboards
- Citizen trust becomes measurable: 64% closures verified by the public
Last-mile Operatorse-rickshaws · shuttles · cycles
- Digitised demand: riders see verified trip demand hotspots
- Higher occupancy on last-mile legs; predictable daily income
- NagarConnect takes a small booking commission — win-win, not toll
CSR Partners & Local Businessbrand-funded citizen rewards
- Points wallet funded by CSR budgets — measurable ESG outcomes
- Opt-in hyperlocal offers (cafes, stationery) — ads never in the civic loop
- Sponsor named impact: “This bin cluster cleaned by [Brand]”
Revenue mix at steady stateyear 3 target
Platform subscriptions (campus + municipal SaaS)45%
Last-mile booking commission20%
Anonymised mobility & waste insights15%
CSR funds & mission grants (SBM 2.0, SCM)15%
Opt-in hyperlocal offers5%
Why this mix holds up: subscriptions fund reliable core operations (no civic feature ever depends on ad money), commissions scale with usage we create, and insights are sold aggregated + anonymised only — never raw citizen data.
Unit economics (pilot math)illustrative
Manual resolution: ₹1,840 / issueinspect → escalate → revisit (3 trips avg)
NagarConnect: ₹420 / issueAI-tagged, routed once, verified remotely (77% lower)
−28% truck-km on waste routesdispatch on fill level, not fixed days
Campus payback < 14 monthsat ₹2.5 L/yr vs crew-time + fuel savings
3.2 t CO₂ avoided / monthroute optimisation + mode-shift to shuttles
Subscription tiers
Campus
colleges, townships, IT parks
₹2.5 L /year
- Up to 25,000 app users
- Transit tracking · waste module · civic reporting
- Ops dashboard + SLA alerts
- Email support · quarterly impact report
MOST POPULAR
City Growth
municipal wards & smart-city SPVs
₹12 L /year · per ward cluster
- Up to 2,00,000 citizens
- Everything in Campus + predictive flood & traffic alerts
- Last-mile booking marketplace + commission engine
- Open API · SBM / SCM compliance exports
- 99.5% uptime SLA · dedicated success manager
Smart City Enterprise
city-wide, multi-zone deployments
Custom · outcome-linked
- Unlimited zones, IoT sensor integrations
- Anonymised insight products for urban planners
- Command-centre integration (CCTV, EMS, flood sensors)
- Data-privacy audits & DPDP-aligned governance
Impact ledger — before vs after NagarConnect
Targets used in this prototype; to be validated in the 8-week campus pilot
| Metric | Today (manual) | With NagarConnect | Change |
|---|---|---|---|
| Average issue closure timepotholes, lights, waste | 21 days | 4.2 days | −80% |
| Cost per resolutioncrew trips, escalation overhead | ₹1,840 | ₹420 | −77% |
| Waste truck route distancefixed routes → fill-driven | baseline | −28% km | fuel + CO₂ saved |
| Bus wait-time uncertaintyarrival prediction error | ±18 min | ±3 min | −83% |
| Citizens who see the outcomeof their report | 18% | 81% | trust flywheel |
| Waterlogging warning lead timemonsoon season | 0 (reactive) | ~3 hours | safety impact |
Go-to-market — crawl, walk, run
1Crawl · 0–6 months
Campus pilot (Gandhi Nagar)
One campus cluster, 5,000 users. Prove: 48h closure SLA, +3× reporting participation, one full monsoon event documented.
2Walk · 6–18 months
Two city ward clusters
Municipal SaaS contract, last-mile operator onboarding (30+ e-rickshaws), first anonymised insight reports sold to planners.
3Run · 18–36 months
City-wide + replicate
Smart City Enterprise rollout, insight products across zones, template playbooks to replicate in 5 more SDG-11 partner cities.
04Brief, SDG 11 mapping & classroom notes
How each module answers the project brief — and where it is honestly still a simulation
| Challenge (from brief) | NagarConnect module | SDG target | 2030 outcome we commit to |
|---|---|---|---|
| Commuters lack real-time information on buses, trains and last-mile options | Live transit map · ETA boards · last-mile marketplace | SDG 11.2 | Safe, affordable, predictable multimodal commute for every student and resident |
| Waste collection is inefficient, bins overflow, routes are missed | Smart bins (fill sensors) · route optimisation · segregation score | SDG 11.6 | No bin above 85% for more than 4 hours; −28% collection km; 90% source segregation |
| Hazards, potholes and flooding are reported late or not at all | 30-second AI report flow · predictive monsoon watch · congestion index | SDG 11.5 / 11.b | Hazard nudges 3 h ahead; every blockage visible to ops within minutes |
| Citizens rarely see what happens after they report an issue | Transparent ticket timeline · citizen verification · rewards loop | SDG 11.3 | 81% of reporters see and verify the outcome — participatory civic governance |
| Day-to-day civic problems depend on slow, manual reporting | City Ops backbone · SLA watchlist · fleet & route analytics | SDG 16.6 / 11.a | 4.2-day average closure at 77% lower cost per issue |
11Sustainable Cities & Communities — primary
3Road safety co-benefit
13Climate action (CO₂, mode-shift)
16Responsive institutions
17Public-private partnerships
Honest limits of this prototype
- All data is simulated — buses, bins, SLAs and alerts are scripted for demonstration, not live feeds.
- Map is schematic — a campus-style layout, not GPS survey; production would use GIS tiles.
- Sign-in is deliberately light — an alias plus one notification channel (email or SMS), no passwords. In production this becomes an OTP login with DPDP-compliant consent; notifications are transactional only.
- AI tagging is mocked — a real build would use an on-device/on-edge CV model with human review.
- Privacy by design: only the reporting flow is demoed end-to-end; production needs consent flows, DPDP compliance and data minimisation (aggregated insights only).
- Inclusion: production UI needs local-language support, voice reporting and low-bandwidth SMS fallback.
3-minute classroom script
- 0:00 — Intro page: motto, the four pain points, the loop. Tap Open the app → sign-in (name + email/phone — alerts only, no password; or skip as guest).
- 0:30 — Citizen App → Transit tab: buses moving, ETAs counting down; zoom/pan the map, tap the Dynamic Island for the next arrival. “Uncertainty is the real commute tax.”
- 1:00 — Report tab: full flow in 30 seconds → tracking ID. The Island announces it. Switch to City Ops: report already in SLA watchlist. Resolve it — the citizen gets a simulated SMS/email.
- 1:45 — Back to Citizen → My Reports → Verify. “The loop closes with the citizen, not for them.”
- 2:15 — City Ops → Overflow a bin → click pin → Dispatch truck. Waste intelligence in one gesture.
- 2:40 — Business tab → Impact ledger: who pays, what they save. Close on SDG 11.3 — participation.